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Delivery & Returns

 

DELIVERY

All orders are shipped through reputable couriers from Cape Town with an approximate delivery time of 1-4 business days. 

Please note at times unexpected delays may occur which Sommer Swim has no control over and is not responsible for.  

All orders processed during business hours Monday - Friday are dispatched the following business day. Please advise of a phone number when ordering.  Orders cannot be cancelled after they have been confirmed through our website. 

Please note we can not ship to P.O Boxes as generally shipments require a signature on delivery. 

If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications.

Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.

 

EXCHANGES

Exchanges and Return Policy

Sommer Swim offers store credits only for purchases made on our website, you can then reorder your correct style, colour and size. Please note that we cannot make any exceptions for a refund due to your item being out of stock.

You are entitled to an exchange within 10 days of your purchase for a store credit only. Please note that the product must be returned unused, with sanitary stickers (applicable to all bottoms and one pieces) and in original packaging including all tags. 

Store credits will be issued within 2 to 3 business days upon receiving the exchange items.

Please email za@sommerswim.com to authorise the return and download the EXCHANGE FORMPlease make sure you print, fill out and place it in the returning package so that we can issue you with a store credit. 

All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.

Sommer Swim is not responsible for the shipping costs of your return or exchange item/s.

Refunds are not accepted unless the item is faulty. If you have a faulty item please make sure you enclose your original invoice (printed off your online order), along with a description of the fault. Once received in our office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case we will keep you informed.

Please note Sommer Swim is not responsible for any shipping costs related to exchanges or for any loss of items during shipping. 

 

 

 

 

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